IT Business Analyst - Digital Transformation (FTC)

IT Business Analyst – Digital Transformation (Fixed-Term Contract up to 12 Months)

Location: Surrey, UK (Hybrid working)

At Nteractive, we bring experiences to life.

We're a global events and communications agency that helps some of the world's leading technology and lifestyle brands connect with their audiences through unforgettable experiences. From flagship conferences and exhibitions to incentive programmes, product launches and digital campaigns, we create experiences that inspire action and build meaningful connections.

We're looking for an experienced IT Business Analyst to join us on a fixed-term contract of up to 12 months and play a key role in a major digital transformation programme supporting one of our largest global technology clients.

This is an exciting opportunity to analyse, optimise and transform a complex operational ecosystem spanning multiple platforms, processes and stakeholders. Working closely with operational teams and our dedicated AI Solutions Engineer, you'll identify opportunities to streamline workflows, reduce manual effort, improve data integrity and introduce automation and AI-driven efficiencies.

Discovery & Process Analysis

• Build a comprehensive inventory of systems, tools, trackers and documents used across the account
• Map data flows, ownership, system dependencies and operational handoffs
• Analyse end-to-end workflows and identify inefficiencies, duplicated effort and manual processes
• Develop detailed process maps and operational documentation across multiple workstreams

Digital Transformation & Improvement

• Identify opportunities to improve operational efficiency through automation, process redesign and system optimisation
• Evaluate existing tools and recommend future-state solutions
• Quantify operational impact, effort savings and business benefits
• Support the development of scalable, sustainable processes and ways of working

AI & Automation

• Partner closely with Nteractive's AI Solutions Engineer to identify practical AI opportunities
• Explore solutions that reduce manual administration, improve data accessibility and streamline workflows
• Support the testing, validation and implementation of AI-enabled processes
• Help embed innovation and continuous improvement across the account

Requirements Gathering & Solution Design

• Produce clear business requirements, user stories and functional specifications
• Develop options appraisals, including costs, risks, integrations and implementation considerations
• Support decision-making through data-driven analysis and recommendations
• Ensure proposed solutions align with operational and business objectives

Change Management & Adoption

• Lead stakeholder engagement throughout the transformation journey
• Support process redesign, communications, documentation and training initiatives
• Develop adoption strategies that encourage engagement and long-term success
• Drive change across internal teams while minimising disruption to client delivery

Stakeholder Management & Reporting

• Collaborate with senior leaders, operational teams and external partners
• Facilitate workshops, requirements sessions and process reviews
• Provide regular progress updates and insights to leadership teams
• Deliver consolidated recommendations and transformation roadmaps

Essential

• Proven IT Business Analyst experience, ideally within operational, delivery or transformation environments
• Strong process mapping, workflow analysis and requirements gathering expertise
• Experience supporting and delivering digital transformation initiatives
• Demonstrable change management and stakeholder engagement experience
• Excellent analytical and problem-solving skills
• Strong communication, facilitation and documentation abilities
• Experience working with Microsoft 365 technologies, including SharePoint and related platforms
• Experience working with CRM systems such as Microsoft Dynamics or similar

Desirable

• Experience working with AI, automation or workflow optimisation tools
• Experience within events, marketing, agency or sponsorship environments
• Familiarity with platforms such as RainFocus, Monday.com, Power BI or creative proofing tools
• Experience rationalising multiple systems and SaaS platforms
• Business Analysis, Change Management or Agile certifications (BCS, AgilePM, Prosci or similar)

• Play a leading role in a high-profile IT digital transformation programme
• Work alongside experienced operational, technology and AI specialists
• Help shape the future of how a global account is delivered
• Collaborate with talented teams across events, technology and client services
• Gain exposure to cutting-edge automation and AI initiatives
• Join a growing global agency where innovation and continuous improvement are highly valued

Benefits

• Annual leave – 33 days including Bank Holidays (pro rata)
• Summer Hours
• Pension (5% employee, 3% employer)
• Wellbeing & Inclusion Initiatives including access to an EAP
• Enhanced Maternity Pay
• Rewards & Recognition Incentives
• Volunteering Day
• Private Medical Insurance & Cash Plan
• Generous Talent Referral Scheme
• Life Insurance
• Birthday Vouchers
• Eyecare Vouchers

Other Requirements

• Quiet home environment from which to work, with the ability to attend the office when required for collaboration or client needs
• Minimum 25MB download / 2MB upload broadband speed for home working
• Flexibility to travel to company offices or project locations when required

Contract Details

This position is offered as a PAYE Fixed-Term Contract for up to 12 months. The successful candidate will join Nteractive's payroll for the duration of the contract, with tax and National Insurance deducted at source. Standard company benefits will apply on a pro-rata basis throughout the term of employment.

If you're a Business Analyst who enjoys untangling complex processes, driving digital transformation and helping organisations embrace smarter ways of working, we'd love to hear from you.