Technical Business Analyst - Digital Transformation (FTC)

Technical Business Analyst – Digital Transformation (Fixed-Term Contract up to 12 Months)

Location: Surrey, UK (Hybrid working)

At Nteractive, we bring experiences to life.

We're a global events and communications agency that helps some of the world's leading technology and lifestyle brands connect with their audiences through unforgettable experiences. From flagship conferences and exhibitions to incentive programmes, product launches and digital campaigns, we create experiences that inspire action and build meaningful connections.

We're looking for an experienced Technical Business Analyst to join us on a fixed-term contract of up to 12 months and play a key role in a major digital transformation programme supporting one of our largest global technology clients.

This is an exciting opportunity to lead the analysis and implementation of a major digital transformation programme supporting one of our largest global technology clients. You'll work across a complex operational ecosystem spanning multiple platforms, processes and stakeholders, identifying opportunities to eliminate duplicated effort, improve data integrity, streamline workflows and introduce automation and AI-driven efficiencies.

Working closely with operational teams and our dedicated AI Solutions Engineer, you'll map existing processes, identify improvement opportunities and take ownership of delivering practical solutions. This role is not purely analytical; we're looking for someone with a technical or engineering mindset who can translate requirements into working solutions, using low-code platforms (such as Microsoft Power Platform including Power Automate, Power Apps, and related tooling) to design, prototype and implement improvements from discovery through to delivery.

Discovery & Process Analysis

• Build a comprehensive inventory of systems, tools, trackers and documents used across the account
• Map data flows, ownership, system dependencies and operational handoffs
• Analyse end-to-end workflows and identify inefficiencies, duplicated effort and manual processes
• Develop detailed process maps and operational documentation across multiple workstreams

Digital Transformation & Improvement

• Identify opportunities to improve operational efficiency through automation, process redesign and system optimisation
• Evaluate existing tools and recommend future-state solutions
• Quantify operational impact, effort savings and business benefits
• Support the development of scalable, sustainable processes and ways of working

AI & Automation

• Partner closely with Nteractive’s AI Solutions Engineer to identify, design and deliver practical AI and automation solutions
• Explore solutions that reduce manual administration, improve data accessibility and streamline workflows through AI-enabled and low-code approaches
• Help embed innovation and continuous improvement across the account

Requirements Gathering & Solution Design

• Produce clear business requirements, user stories and functional specifications
• Translate requirements into delivered solutions using low-code technologies and automation platforms
• Develop options appraisals, including costs, risks, integrations and implementation considerations
• Support decision-making through data-driven analysis and recommendations
• Ensure proposed solutions align with operational and business objectives

Change Management & Adoption

• Lead stakeholder engagement throughout the transformation journey
• Support process redesign, communications, documentation and training initiatives
• Develop adoption strategies that encourage engagement and long-term success
• Drive change across internal teams while minimising disruption to client delivery

Stakeholder Management & Reporting

• Collaborate with senior leaders, operational teams and external partners
• Facilitate workshops, requirements sessions and process reviews
• Provide regular progress updates and insights to leadership teams
• Deliver consolidated recommendations and transformation roadmaps

Solution Implementation & Automation

• Design, build and deploy low-code automation solutions using Microsoft Power Platform technologies, including Power Automate and Power Apps
• Translate business requirements into practical working solutions
• Prototype, test and implement process improvements from concept through to production
• Own delivery of agreed improvements rather than solely producing recommendations

Essential

• Proven IT/Business Analyst experience, ideally within operational, delivery or operations environment, with end-to-end ownership from discovery through to implementation.
• Strong process mapping, workflow analysis and requirements gathering expertise
• Experience supporting and delivering digital transformation initiatives
• Hands-on experience with the Microsoft Power Platform (Power Automate, Power Apps, Power BI, SharePoint, Lists), with the ability to design and build low-code solutions and automations to solve business problems.
• Technical or engineering background (e.g. systems, software, automation or solution engineering), with the ability to translate requirements into implemented solutions.
• Demonstrable change management and stakeholder engagement experience
• Excellent analytical and problem-solving skills
• Strong communication and documentation abilities

Desirable

• Experience building integrations or automations across SaaS platforms using APIs, connectors, or low-code tooling
• Experience working in complex, multi-system environments and rationalising overlapping tools, trackers and processes. 
• Experience within events, marketing, agency or sponsorship environments
• Familiarity with platforms such as RainFocus, Monday.com, Power BI or creative proofing tools (eg. Ziflow)

• Play a leading role in a high-profile IT digital transformation programme
• Work alongside experienced operational, technology and AI specialists
• Help shape the future of how a global account is delivered
• Collaborate with talented teams across events, technology and client services
• Gain exposure to cutting-edge automation and AI initiatives
• Opportunity to build and deploy real automation and AI solutions using Microsoft Power Platform technologies 
• Significant ownership and autonomy from discovery through implementation
• Join a growing global agency where innovation and continuous improvement are highly valued

Benefits

• Annual leave – 33 days including Bank Holidays (pro rata)
• Summer Hours
• Pension (5% employee, 3% employer)
• Wellbeing & Inclusion Initiatives including access to an EAP
• Enhanced Maternity Pay
• Rewards & Recognition Incentives
• Volunteering Day
• Private Medical Insurance & Cash Plan
• Generous Talent Referral Scheme
• Life Insurance
• Birthday Vouchers
• Eyecare Vouchers

Other Requirements

• Quiet home environment from which to work, with the ability to attend the office when required for collaboration or client needs
• Minimum 25MB download / 2MB upload broadband speed for home working
• Flexibility to travel to company offices or project locations when required

Contract Details

This position is offered as a PAYE Fixed-Term Contract for up to 12 months. The successful candidate will join Nteractive's payroll for the duration of the contract, with tax and National Insurance deducted at source. Standard company benefits will apply on a pro-rata basis throughout the term of employment.