Account Director, Event Services (US | Remote)

At Nteractive, we design and deliver world-class experiential, event, and conference solutions that connect brands with people in powerful, meaningful ways.

We partner with some of the world’s most influential organizations to create large-scale, high-impact global programs — from flagship conferences and destination events to complex, multi-market activations. Our work blends strategy, creativity, technology, and flawless delivery to produce experiences that truly move audiences.

Our success is built on our people. We are a collaborative, ambitious, and values-driven agency that invests in talent, encourages innovation, and empowers our teams to take ownership and make a real difference. We believe in long-term partnerships, exceptional client service, and continuously raising the bar in everything we do.

We are looking for an agency experienced Account Director, you will be the executive lead for one of Nteractive’s confidential flagship accounts, driving strategic growth, exceptional service delivery, and long-term partnership success.  You MUST HAVE EVENTS EXPERIENCE to be considered for this role.

You will act as the primary client owner and trusted advisor to senior stakeholders, leading internal teams to deliver outstanding programs while maximizing account profitability and identifying new growth opportunities.

This is a leadership role for a commercially minded, client-focused professional who thrives in fast-paced, global environments and ideally have events experience.

• Serve as the executive lead and primary point of contact for the confidential account

• Build deep, trusted relationships with senior client stakeholders

• Ensure flawless execution of projects, events, and global programs

• Lead and inspire embedded Nteractive teams within the account

• Set strategic direction to drive long-term growth and impact

• Align Nteractive and client organizational structures for scalability

• Identify and lead new growth and advisory opportunities

• Own account financial performance, budgets, and profitability

• Partner with the CCO and Global Head of Client Services on financial targets

• Mentor and develop high-performing teams

• Collaborate with executive leadership and cross-functional teams

• Represent Nteractive on-site at major client events

• Lead client feedback and continuous improvement initiatives

• Support high-profile pitches and RFPs

• Act as the voice of the client at executive level

• Network within the industry to build future talent pipelines

• Ensure strong governance and operational excellence

• A strong growth mindset and proactive leadership approach

• Excellent relationship-building and interpersonal skills

• Proven ability to lead, manage, and inspire teams

• Highly organized with strong attention to detail

• Ability to manage multiple complex projects simultaneously

• Confident, persuasive written and verbal communication skills

• Collaborative, solutions-focused mindset

• Passion for delivering exceptional client service

Skills & Experience

• Senior-level project and account management experience

• Proven success managing complex, multi-project programs

• Outstanding client service and stakeholder management skills

• Strong diplomacy and negotiation capabilities

• Excellent financial and commercial acumen

• Experience with contract management

• Advanced Excel and strong general ICT skills

• Background in large-scale events, conferences, or experiential programs preferred

• Lead a flagship global account with real influence and impact

• Work with high-profile international clients

• Join a collaborative, ambitious leadership team

• Shape strategy and growth at executive level

• Enjoy autonomy, trust, and career progression

• Be part of a people-first, high-performance culture

Benefits

• PTO – 20 days plus public holidays
• Summer Hours
• Birthday Day Off
• 401k – access to fund for employer contributions
• Health Care – employee cover 100%, dependent cover 25%
• Dental & Vision – 50% cover
• Life Insurance
• Health Advocacy Program
• Wellbeing & Inclusion Initiatives including access to an EAP
• Family Leave & Adoption Assistance
• Rewards & Recognition incentives
• Volunteering Day
• Cell & Wi-Fi allowance
• Generous Talent Referral Scheme
• Time Off in Lieu

Other Requirements

• Quiet home working environment with reliable broadband (minimum 25MB download / 2MB upload)
• Willingness to travel internationally throughout the year