Partner Success Manager

Permanent employee, Full-time · US - Remote

Position Overview

We have an exciting opportunity for a US based Partner Success Manager to join our team. This role will be responsible for overseeing a seamless delivery of sponsorship packages, working with a small set of high-profile accounts which are strategically important to our client. Partner Success Manager will act as the primary point of contact for these clients acting as an extension of the sales and fulfilment teams as the sponsor transitions from investment to execution.

The Partner Success Manager will ensure the sponsor is fully supported in executing their sponsorship and generating the expected ROI. Success in this role will be dictated by successful delivery and execution of the sponsors investments as well as YoY retention and expansion.

Responsibilities

Support the Account Director / Sales Lead to achieve and exceed sales targets across these high-profile accounts by delivering an exceptional level of sponsor support
Build and maintain strong relationships with key stakeholders in the sponsoring account(s)
Provide regular status updates on the ‘health’ of the sponsor account which can be shared with internal and client leadership
Engage in multiple touch points with the sponsor and other stakeholders on a weekly basis, ensuring there is clear follow up / next steps in order to progress and close open items
Act as the single point of contact for the sponsor guiding them their participation in a portfolio of global
shows (partnering with sales and fulfilment teams behind the scenes)
Provide strategic and tactical guidance to the sponsors as it relates to the event execution
Partner with internal and external teams, ensuing a sponsor first approach is always taken
Implementing customer service policies and procedures to enhance sponsor satisfaction and seamless delivery
Deliver a world class service to the sponsor to support with retention

Skills, experience, and competencies

The ideal candidate should have the following skills and experiences:

Significant experience of working in Sponsorship teams as an Account Manager or CSM in a similar size event agency
Proven experience of managing demanding clients, helping and supporting them to make the most of their investment
Proven project management skills at a senior level, running multiple projects to deadlines and budget
Strong financial, business and marketing acumen
Strong skills in Excel and PowerPoint to create financial views and custom proposals with the sales lead

And should exude the following competencies:

Strong inter-personal skills to develop effective relationships with clients, suppliers and colleagues
Ability to work collaboratively and respect the views of others
Highly motivated and passionate with a can-do approach to finding solutions and delivering customer service
Strong, persuasive communicator both written and verbally
Passionate about the client experience which evolves into excellent customer service skills and client focus
Strong diplomacy and negotiating skills
Highly organized with good attention to detail
Ability to work at pace and under pressure

Base: $95k - $100k
Compensation is determined on factors such as geographic location, skills, education, and/or experience, along with its relationship to the base salaries of current team members that are similarly situated.

We would also like you to have

Quiet home environment from which to work (although the successful candidate may be required to be
office based and have the ability to travel to the office to aid team collaboration or meet client needs)
Minimum of 25MB download and 2MB upload speed for home broadband capacity to meet Nteractive
homeworking business requirements
Liking for and ability to undertake international travel thorough the calendar (approximately 20-25% of working time)

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About us

We are Experience Architects with an ambition to cultivate client trust and brand value.

We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking and constantly pushing ahead for ourselves and our clients.

We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more.

Our Commitment
We eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ+, women, and people with disabilities, to apply.

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Thank you for your interest in Nteractive. Please fill out the following short form.

Nteractive is an Equal Opportunity Employer. Nteractive is committed to the full inclusion of all qualified individuals. If you require accommodation for you application, interviewing or otherwise participating in the employee selection process, please either contact us by email at careers@nteractive.com or provide more detail on how we can further support you within your application.