Strategic Input 

• Understand clients short and long-term objectives, offering them strategic advice to deliver exceptional event experiences and ensure their objectives are achieved.
• Work collaboratively with colleagues, vendors, and clients to provide a creatively inspired and seamlessly delivered event experience.
• Manage the post project debrief process internally and with the client. Making data-driven and informed recommendations for project improvements based on client and customer feedback. 

Client Management 

• Work alongside the Account Director to build and own strong relationships with clients. 
• Act as the day-to-day project contact for clients. Managing and responding to their requests in a timely manner. 
• Manage client feedback throughout the project lifecycle, finding solutions for issues and cascading constructive feedback where appropriate to project teams.

Project Delivery 

• Own and lead the project management for complex and large scale (8,000 – 12,000 attendee) events. 
• Create and own processes linked to project documentation such as setback schedules, project trackers and client handbooks. Ensuring documentation is regularly updated and accurate. 
• Work collaboratively with the Account Director to understand and lead delivery of the event objectives. 
• Oversee workstreams related to logistics, production, technical production, creative, exhibition, food and beverage. 

• Proactively onboard and manage the Nteractive project teams ensuring robust project management and meeting cadence. 
• Ensure timelines and budgets are met and that project team members take ownership of tasks assigned to them.
• Manage project vendors, ensuring they share the same one-team and solution-based ethos as Nteractive in order to meet client needs and event objectives. 
• Ensure project-based decisions are in line with creating a consistent, positive and memorable attendee experience. 
• Develop, manage and seek client approval for contingency plans related to our projects scope of work. 
• Be accountable for setting high standards in all areas of event delivery. Enhancing the reputation of Nteractive as a quality partner to clients and helps achieve repeat business and identify potential areas for growth with existing clients.  

Finance & Budget Management 

• Develop timely and accurate budgets to ensure effective delivery of the event. 
• Proactively manage event budgets up to $15million, submitting accurate monthly forecasts to clients with detailed commentary. 
• Identify issues and address these in a timely manner with colleagues or clients, as appropriate, with the aim of delivering outstanding value for money for the client. 

On Site Leadership & Management 

• Manage and lead the event onsite, effectively liaising with clients, colleagues, vendors and venue staff to implement the project plan. To meet client expectations and to deliver an exceptional experience address any issues, own and solve problems and adapt plans as required. 
• Ensure the project team are producing the event to the highest standard in order to enhance the reputation of Nteractive as a quality partner to clients and helps achieve repeat business. 
• Seek to continuously improve events and efficiency of the team through analysis of client and attendee feedback and data gathered during and post-event.  

Team Leadership and Mentorship: 

• Lead and manage project teams of 50 people or more, providing day to day guidance and support as required, sharing knowledge and experience to develop their skills.
• Role model the Nteractive values always.
• Empower staff, coaching and mentoring them as appropriate. 
• Line manages more junior members of the team, mentoring them and sharing knowledge to aid their growth and development. 
• Assist HOD with project resourcing, sourcing and vetting new freelancers to help broaden our network. 
• Assist HOD with recruitment of new full-time hires and support with their onboarding. 

• Significant proven experience (at least 5 years) at a senior level of project managing and delivering multiple large-scale events (8,000 – 12,000 attendees) to deadlines and budget. 
• A track record of delivering high quality customer focused services, and a full understanding of what is required to consistently deliver at such a level. 
• Excellent financial and business acumen with experience of budget and contract management.  
• Competence owning and managing project budgets of $10million-$15million. 
• Experience working with and briefing a creative team on build and branding elements on large scale complex projects. 
• Robust commercial awareness including understanding of margins and business profitability.
• Proven Excel skills at advanced level, confident in Microsoft PowerPoint and sound ICT skills in general.