Senior Creative Services Manager

Permanent employee, Full-time · UK - Hybrid

Position Overview

We have an exciting opportunity for a Senior Creative Services Manager to join our Creative team at Nteractive and playing a pivotal role in overseeing and optimizing the seamless execution of creative projects within The Studio.

You will manage resources, schedules, and teams to ensure the delivery of high-quality work that meets client expectations. Acting as the strategic driver of creative processes, you will collaborate closely with Account Management, Production, and Creative teams to deliver best-in-class work on time, on budget, and aligned with agency objectives.

This role requires a dynamic leader with extensive experience managing creative services workflows, combined with a deep understanding of team resourcing and process improvement.

Responsibilities

Studio Operations & Resource Management

Operational lead for the creative services function, ensuring efficient allocation of resources across all creative projects.
Monitor and forecast resource utilization, identifying peak and dip periods and taking proactive measures.
Maintain comprehensive visibility of project pipelines, client requirements, and creative team skillsets to optimize team casting and project delivery.
Manage resourcing forecasts and ensure timely communication of shifting priorities with key stakeholders.
Monitor team profitability and resource hours against project budgets, addressing out-of-scope requests and initiating additional billing as necessary.

Project Oversight & Workflow Optimization

Oversee project scoping, prioritization, and timeline planning, ensuring clear communication of requirements to all stakeholders.
Drive progress tracking, ensuring productivity and efficiency across multiple simultaneous projects.
Lead the improvement of creative workflow processes to ensure streamlined operations while maintaining the highest quality standards.
Collaborate with production teams to resolve resourcing conflicts and ensure delivery against deadlines.

Team Leadership & Talent Management

Support creative team members, fostering both personal and professional development.
Act as a point of contact for team talent needs, booking, confirming, and onboarding freelancers and specialist skill sets as required.
Maintain and expand a talent database, ensuring effective management of agency and freelance relationships.
Provide guidance to team members on integrated timelines, budgets, and workstreams while promoting a culture of collaboration and innovation.

Stakeholder Collaboration & Communication

Partner with Account Management, Creative Directors, and cross-functional teams to scope and prioritize creative projects.
Act as the liaison between creative and production teams, ensuring alignment and smooth communication across departments.
Monitor project risks and escalate issues to senior management as necessary.

Budget & Vendor Management

Manage studio budget lines, working closely with finance to track expenditures and profitability.
Negotiate with external suppliers, agents, and freelancers to ensure cost-effective solutions without compromising quality.

Companywide Responsibilities

Build effective relationships across all departments and ensure communication is always clear and appropriate.
Always demonstrate the Nteractive values.

Skills, experience, and competencies

The ideal candidate should have the following skills and experiences:

Significant experience managing creative services, including integrated print, digital, and physical campaigns.
Proven leadership experience for studios or creative services
Strong expertise in project management and production processes, with a focus on their nuances and intricacies.
Proven ability to manage large teams and complex projects while maintaining impeccable organizational skills.
Master of resourcing tools and project management software (e.g., Smartsheet, Asana, Monday.com or similar).
Commercially astute with the ability to balance creative ambitions and financial constraints.

And should exude the following competencies:

Empathetic leader who values team collaboration and development.
Ability to work collaboratively and respect the views of others.
Cool-headed under pressure.
Highly organization and the ability to provide clarity in a fast-paced environment.
Exceptional communication skills, with the ability to confidently liaise with stakeholders at all levels.
Proactive approach to identifying and solving challenges.

Other requirements

Quiet home environment from which to work (although the successful candidate may be required to be office based and have the ability to travel to the office to aid team collaboration or meet client needs).
Minimum of 25MB download and 2MB upload speed for home broadband capacity to meet Nteractive homeworking business requirements.
Liking for and ability to undertake international travel if required

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About us

We are Experience Architects with an ambition to cultivate client trust and brand value.

We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking and constantly pushing ahead for ourselves and our clients.

We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more.

Our Commitment
We eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ+, women, and people with disabilities, to apply.

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Thank you for your interest in Nteractive. Please fill out the following short form.

Nteractive is an Equal Opportunity Employer. Nteractive is committed to the full inclusion of all qualified individuals. If you require accommodation for you application, interviewing or otherwise participating in the employee selection process, please either contact us by email at careers@nteractive.com or provide more detail on how we can further support you within your application.